Refund Policy
Last updated: August 22, 2026
We want you to be completely satisfied with your purchase. Please read our refund and return policy carefully.
Return Window
We accept returns within 30 days of the delivery date — no hassle, no questions asked.
Eligibility
To be eligible for a return, items must be:
- In their original, unused condition
- In the original packaging
The following items are not eligible for return:
- Items that have been used or opened
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us immediately at support@yoeruyo.com with a photo of the item. We will arrange a replacement or full refund at no additional cost to you.
How to Initiate a Return
Please contact us before sending any item back to receive return authorization:
- Email: support@yoeruyo.com
- Phone: +86 159 1540 9371
Unauthorized returns may not be accepted.
Return Shipping
We cover the cost of return shipping. Once your return is authorized, we will provide instructions on how to send the item back.
Refund Processing
Once we receive and inspect the returned item, we will process your refund within 3–5 business days. Refunds will be issued to the original payment method. Please note that depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear in your account.
Partial Returns
We accept partial returns. If your order contains multiple items, you may return individual items and receive a refund for those items only.
Contact Us
If you have any questions about our refund policy, please contact us at support@yoeruyo.com or call +86 159 1540 9371. Our team is available Monday – Saturday, 9:00 AM – 6:00 PM (UTC+8).